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Improving Communication with LEP Employees
With foreign-born employees making up nearly 17% of the workforce – and up to nearly 25% in service industries – chances are good that you have some LEP (Limited English Proficiency) employees on your staff. Communication barriers exist, and it’s...
Three Positive Expectations for Online Learning Courses
With experience in language instruction comes the art of clearly conveying the subtle nuances of words, and lately I have been reminding myself of the difference between assumptions and expectations while designing online learning courses. I tell...
Top 10 Employee Training Topics
Training isn’t a line item on a budget or a task to mark off your to-do list. It’s a necessity that keeps your doors open and you and your staff employed. You likely have many employee training topics that are unique to your business, such as how...
Is It Time to Translate Your Website?
Successful companies rarely make big strategic moves on a whim. They form committees, analyze data, and weigh the pros and cons of major decisions. That same process should be followed when you’re thinking about whether or not it’s time to...
Avoiding Assumptions with Online Language Learning
There are few things as vivid in my memory as the first five minutes of my first class as a university student. I was sitting in an auditorium with about 150 fellow classmates when the professor walked in like the opening act of a concert and...
5 Reasons Why Online Learning Is the Way to Go for Working Professionals
Online learning has certainly been put to the test in recent months by school systems, universities, and individuals with no other option. Many have been embracing the change full speed ahead and are discovering a world that continues to completely...
Translations Gone Wrong
With advances in technology and social media, word of mouth has truly become “world of mouth.” Many companies centralize their global Facebook and Twitter efforts. This has huge advantages, but it’s also imperative to have involvement at the local...
Preparing Your Business for a Global Market
What does it mean to operate in a global market? Economists say it happens when a company buys or sells goods and services in different countries of the world. Experts estimate that emerging markets offer over $30 trillion in sales potential, so it...
Scheduling Strategies for a Happier Team
Creating a staff schedule that ensures the work you need done is covered and your employees are all happy can sometimes feel like an impossible task. Most any manager in the service industry will tell you that scheduling is one of the biggest...