Training isn’t a line item on a budget or a task to mark off your to-do list. It’s a necessity that keeps your doors open and you and your staff employed. You likely have many employee training topics that are unique to your business, such as how to use particular equipment or follow specific procedures. In addition to these topics, you should also be covering some universal training topics that all employees need to know, regardless of the industry they work in.
The top 10 employee training topics include:
- Language and communications: With more and more companies operating in a global economy, there is increasing need to improve communication through language training.
- Technical skills: From administrative tasks to the assembly line, the need for employees to have strong technical skills is growing every year.
- Customer service: Today’s customers demand more than ever before, and your employees have to deliver exceptional service in order to keep customers loyal.
- Diversity: Tolerance and acceptance are the cornerstone of any successful business model. Diversity training helps employees work better together and maintain stronger customer relationships.
- Sexual harassment: Businesses can’t afford not to train employees on preventing and reporting sexual harassment training. Most businesses have adopted a no tolerance harassment policy that protects their employees and customers.
- Compliance: All industries are subject to some level of federal, state, or local regulations. Complying with these laws is critical to the longevity of any business.
- Safety: Every industry has specific safety regulations related to equipment, workflow, and facilities. Companies have a responsibility to provide safety training that protects the safety of employees and consumers alike.
- Interpersonal skills: Employees need to know how to get along and treat each other with respect. Training on the soft skills of interpersonal interaction strengthen work teams and keeps them working toward common goals.
- Professional ethics: Social responsibility affects customer and employee retention. Businesses that train on professional ethics attract better employees who share the company’s values.
- Product initiatives: Whether it’s quality assurance testing or a new product launch, employees’ knowledge of a business’s product and service line is paramount to customer satisfaction.