With foreign-born employees making up nearly 17% of the workforce – and up to nearly 25% in service industries – chances are good that you have some LEP (Limited English Proficiency) employees on your staff. Communication barriers exist, and it’s...
Creating a staff schedule that ensures the work you need done is covered and your employees are all happy can sometimes feel like an impossible task. Most any manager in the service industry will tell you that scheduling is one of the biggest...
In the restaurant business, communication is paramount. When messages get lost because of language barriers, there is often a direct impact on guest service. English training for Latino restaurant employees can make the difference between...
I often get questions from clients about how to effectively engage Spanish speaking employees. Sometimes those with limited English proficiency get left behind in fully understanding workplace directives, safety instructions, or training methods....