Ed Rosheim is the President of Workplace Languages, LLC which provides onsite and online workplace ESL & Spanish (and other languages) training to Fortune 500 companies and organizations across the country. Ed has developed a line of bilingual training products and online language learning curriculum utilized by some of the world's most well known companies. He also assembled a network of over 250 internationally-based translators who cover over 100 languages. Ed has 22 trainers who teach industry-specific language classes onsite at companies in various states. He has also gathered native Spanish speakers in Latin America who teach the online classes live using Skype technology. These classes have been extremely popular as students are able to interact with a teacher and get immediate feedback.
A native of Iowa and graduate of the University of Northern Iowa with an MA in Spanish, Ed has spent countless classroom hours teaching ESL and is now using his years of experience by helping companies and organizations close the communication gap. He understands that companies want industry & company-specific phrases - enough to get them 'up & speaking' without bogging them down with grammar. Ed knows that the individuals taking classes through Workplace Languages, LLC - be it Survival Spanish, Chinese, French, or English as a Second Language - don't want to become language majors but rather learn enough to: Improve their company's retention rate, increase productivity & cost-effectiveness and also build better rapport by being able to effectively communicate.
Some of Ed's / Workplace Languages' clients include: Marriott, Papa John's International, Outback Steakhouse, Sodexo and Church's Chicken.
Simma Lieberman is a performance improvement consultant and author. She helps individuals and organizations leverage diversity and inclusion in order to create more profitable and productive cultures. She specializes in diversity and inclusion, situational diversity dialogues, life/work balance, and cross-generational communication.
Simma has had a passion for diversity ever since she began working with a multi-cultural organization in New York City over 30 years ago. She was trained to facilitate dialogues amongst different racial and ethnic groups in order to reduce tension and create effective working relationships.
Simma works with corporations, universities, government agencies, and professional associations to create environments where all people can do their best work. Her clients include: Applied Materials, Motorola, GE, Renaissance Hotels, Pillsbury, Saks 5th Ave, McDonalds, Wisconsin Restaurant Association, Silicon Chevron, and the IRS.
Simma belongs to DiCE and D2K which are diversity and inclusion think tanks. She is a member of the San Francisco Bay Area Regional Council of Out and Equal, and is president of the Northern California Chapter of the Society for the Advancement of Consulting.
Karin Goettesch is a university instructor, presenter, writer, development consultant and training professional who specializes in workplace training for non-native speakers of English. Her unique background across many industries in the private and public sectors includes training program design and management, business communications, second language instruction (including ESL), and educational technology.
Karin has provided multilingual training programs to small organizations and Fortune 500 companies. Her specialized training targets a higher level of success second language instruction by investing in critical needs assessment, design and evaluation to achieve the best return on investment.
Her training incorporates strategic 'train-the-trainer' initiatives by tapping into subject matter experts in your organization. That information is put to use by your organizations most effective delivery method (instructor-led, online, blended learning). Karin also uses written presentations with precision and impact to convey message clearly to a diverse audience and helps facilitate individualized language coaching to motivate, reward and develop employees.
Andrea has a Master of Fine Arts from the University of Virginia. She has taught students of many ages, including middle school, high school, college and post-graduate. The content of her teaching has included Voice and Phonetics, Oral Interpretation and use of the voice in Acting classes at the University of Virginia and at St. Olaf College in Minnesota. She has given many Voice workshops at Park Square Theater in St. Paul to middle and high schoolers, and was a motivational speaker/life-skills workshop presenter at several high schools around Minnesota and Wisconsin. She has taught voice students individually in New York City and Minnesota, whose first languages have included Hindi, Nepali, Thai, German, Chinese, Spanish, and Arabic/Urdu. She is a professional actor and singer, and has worked in the Twin Cities, New York, Vermont and Washington State.
Whether you are a native English speaker, or if English is not your first language, your voice is the pathway to clear expression of your thoughts, feelings and ideas. Your voice has the power to affect those around you not just with the words you choose, but with the way in which you say them. My goal is to work with speakers of other languages to broaden the possibility of sound and clarity when speaking English, and to help them overcome the barriers to understanding between them and their listeners. I help students of any language let go of vocal habits that no longer serve them when trying to be clear, effective speakers.
Zara Guevara responds to calls from Spanish-speaking employees when they have work-related concerns. She interprets information regarding employee relations issues and questions, researches answers to questions and responds appropriately and forwards issues to appropriate individual(s) for investigation and resolution.
Guevara also responds daily to employee-related questions from Spanish-speaking crew employees. She works with appropriate departments for appropriate answers and follows up with crew member in a timely manner.
Ms. Guevara interprets verbal communications as required by various internal Company departments and facilitates communication between operational management and crew members as needed when language barriers are present.
Finally, Ms. Guevara receives and responds to calls from Spanish-speaking guests. She interprets information regarding guest relation issues and questions, researches answers to questions and responds appropriately and forwards issues to appropriate individual(s) for investigation and resolution.
Guy Armstrong is President of Innovision Media Concepts, Inc., a dynamic electronic media company founded in 1997. Its mission is to help hospitality and service industry clients communicate and train more effectively through high-quality video, CD-ROM, and web-based resources.
Innovision has developed dozens of effective training DVD's, CD's and on-line training programs for clients such as Best Western and Choice Hotels, as well as numerous training titles distributed under the Sunrise Basic Training brand, including the industry best-selling Sunrise Basic Training Series for Lodging, currently in use at more than 6,000 hotels worldwide.
Guy previously served as Vice President of Electronic Media at the American Hotel & Lodging Association's Educational Institute, where he developed training programs that generated over $10 million in revenue. He is a graduate of the University of Oregon's School of Telecommunication & Film and currently resides in Haslett, Michigan.
Mary Bosrock Business Culture & Customs Specialist
A featured speaker and consultant to multinational corporations and organizations, Mary Bosrock is known for her informative and entertaining style of discussing customs and practices around the world.
Mary's inaugural book, Put Your Best Foot Forward - Europe, sold out in eleven weeks. Her second book, Put Your Best Foot Forward - Asia, sold more than 4,000 copies in the first month. The series has been published in Polish, Chinese, Russian and Thai.
Mary speaks at conferences and conventions presenting training programs on globalization. Her audiences have included such prominent organizations as Parke-Davis Pharmaceutical Research, Northwest Airlines, American Express, and the Association for Corporate Travel Executives.
Mary is a popular radio and television guest, appearing on CNN, CNBC, Fox News and A & E Network, among many others. USA Today said that the Put Your Best Foot Forward books were something that 'travelers will want to take along.' The books have been endorsed by business and civic leaders such as former Vice President and Ambassador to Japan Walter Mondale, former Senate Majority leader George Mitchell, Marilyn Carlson Nelson, Chairman and CEO, Carlson Companies, Inc., and former Chairman and CEO of American Express Harvey Golub.
Devvie Asel Problem-Based Classroom & Online Training Specialist
With more than 10 years in training design including consulting with two Fortune 40 companies (Lowe's Companies, Inc and Bank of America), Devvie Asel founded a unique approach to training. This training approach is profoundly effective with Gen Y employees who tend to be digital, creative and non-sequential learners who dislike being told what to do. The problem-based approach she teaches can be used with front-line employees from all industries. It has also been successfully used as a delivery mechanism for competency-based management development training.
Lopez-Martin & Associates is an established full service marketing communications and advertising firm specializing in the Hispanic market. The cornerstone of the services they provide is their proprietary acculturation methodology which serves as a tool to develop all strategies, messages, campaigns, and programs ensuring cultural relevance that tips the scales on behalf of their clients thereby increasing Hispanic dollar share.
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